Migrating your internet connection to an NBN service can be a confusing process, so we’ve written this handy guide to explain it step by step.
First, you’ll need to choose an Internet Service Provider (ISP). You may already have an ISP, and they may have offered you an upgrade. Do “shop around” because there are a couple of good options available.
At DLE we recommend Aussie Broadband for their friendly local sales and technical support. The call centre is based in Australia and always prompt to answer.
If you require a modem with 4G backup, or you already have services with Telstra you may wish to maintain this relationship as you migrate to NBN.
Once you select a provider, go to their website, choose a plan and apply for an NBN service. An “unlimited data” plan alleviates concerns about exceeding a monthly data allowance, and is usually worth the extra cost.
Your provider will then arrange for NBN Co to attend your premises. NBN Co will SMS your mobile number with a proposed installation date and time block – you can respond to the SMS to either confirm or decline this date. If you decline, you’ll be offered a later date (though importantly to note, the next offer may take some days to arrive).
While you await your installation date, your ISP will usually send through their modem to your postal address. Put this aside until it’s required.
On the installation date, an NBN technician will arrive to site and install their NTD hardware (a small black box for HFC, or a flat white box for FTTC connections), as well as any necessary cabling to connect the device to the street. Once the NTD is installed, they will activate it and test the connection.
When this is done, your ISP supplied modem can be connected to the NTD and switched on. The ISP hardware will have a port labelled WAN or INTERNET – just use the included cable to plug this into the NBN NTD (there’s only one socket it will fit into).
Here’s a close-up image of the cable linking the NTD into the WAN port on a Telstra Smart Modem.
Once this connection is made, plug in the power to the smart modem and wait at least 10 minutes. The light on the front of the modem should eventually turn GREEN indicating that the connection is working. Note that a BLUE light means the 4G backup is active, which means the NBN connection is not yet working.
You can check this by temporarily connecting to the modem via WiFI using the ISP supplied details. For Telstra these will be supplied on a pink magnet as shown above. Note that this is only a TEMPORARY measure to check the connection is working.
Once you can browse the internet using your new NBN connection and modem, it’s time for DLE to attend and integrate your new connection to the rest of your network equipment.
IMPORTANTLY – the internal WiFi on the ISP supplied modem will be disabled and additional settings changed to allow the device to work with your equipment. NEVER reset the modem using a paperclip (even at the advice of your ISP) – this will require a site visit by DLE to restore the settings.
In case of problems with Internet Access, please review our troubleshooting guide before taking ANY action!